being in technical support is not an easy job. everyday of your life you get screamed at, cursed, insulted and verbally abused. you get headaches, hyper-acidity and high-blood pressure if you let everything get into you.
there are very few rewards that could make you smile and make you feel that you are doing something good. here are some of them:
a customer sincerely saying "thank you"-- especially nice if your previous call is an especially bad one.
really polite customers who doesn't expect you to have all the answers to everything.
a resolved issue.
a short call.
a compliment from a customer.
and it especially feels good when you get a super irate customer that you are able to pacify by resolving the issue. it makes the long call worth it.
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